Davidson Trahaire Corpsych is concerned to manage the personal information we collect from you in a fair and transparent manner and we actively comply with the requirements and spirit of the Privacy Act 1988 (Cth).

What Is Personal Information?

Personal information refers to information or an opinion about you from which your identity can reasonably be ascertained. We only collect personal information that we need for a specific purpose such as counselling, training, consulting, selection or development.

How We Collect Your Personal Information

We typically collect personal information directly from you during assessment, counselling or consulting sessions. In some circumstances, we may collect information about you from other sources, such as your employer. At all times, we will be open with you about the type of personal information we collect and how it will be used.

 Why We Collect and How We Use Your Personal Information

We rely on the collection of personal information to enable us to provide counselling, assessment and consulting services to our client organisations. We will take steps to ensure that the personal information we have about you is accurate, complete and up to date when we use it.

How We Keep Your Personal Information

We store your personal information in a combination of secure computer files and paper-based files. We take steps to ensure that your personal information is not misused, lost, accessed by unauthorised people, modified or inappropriately disclosed to others. We also destroy or permanently de-identify personal information when we no longer need it.

Who Will Have Access to Your Personal Information

We use the personal information we collect from you to provide counselling, training, consulting, selection or development services to our client organisations. In situations where your information is to be provided to an overseas associate of our client organisation, we will ensure that we have your consent.

We will not release your personal information to another party, or for any purpose other than as outlined above, without your written permission, except where required by law or relevant professional codes of ethics (e.g., prevention of harm to self or others).

How You can Access or Correct Your Personal Information

You may request, in writing, access to the information we have collected about you. In some situations, we may charge a fee for our costs in providing the information to you. If you wish to change information that is incorrect, please contact us.

However, in certain circumstances we may decline your request. Those circumstances are limited in nature, but would include where you request access to information about you but which: (i) would also lead to information collected about other people being disclosed,

(ii) is information that is commercially sensitive to our client organisations, or

(iii) is information which, if released, would breach other legal or ethical requirements.

If you make a written request, we will assess the circumstances of your request and will liaise with you regarding those circumstances.

Information on This Policy

We may update this policy from time to time. The most current version will be available on our website and in print from our offices. If you have any questions about this policy, please contact us.

Complaints

If you have concerns about how we are handling your personal information, please contact us so that we can investigate and address them. If you are not satisfied with the way in which we handle your complaint, you may contact the Privacy Commissioner at:

Australian Privacy Commissioner

Privacy Commissioner’s Office

GPO Box 5218

SYDNEY NSW 1042